Guest Service Supervisor, Full-Time

Parable Hospitality; Redondo Beach (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Team member travel program

Paid vacation and sick leave

Job summary

The Redondo Beach Hotel, a Tapestry Collection by Hilton, is seeking a Guest Service Supervisor to oversee the smooth and efficient front desk operations and deliver exceptional guest service.

You will supervise, train and coach the Guest Service Team, monitor room availability, coordinate with other departments, and maintain guest relations with timely, knowledgeable responses. Benefits include Medical, Dental & Vision, a 401k, paid vacation and a team member travel program.

Qualifications

• Supervise, train and coach the Guest Service Team on systems and processes.
• Maintain a friendly, courteous demeanor while delivering personalized service.
• Monitor and ensure accountability in guest service team performance.
• Provide assistance to other team members and departments.

Responsibilities

• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions and central reservations.
• Submit daily reports to the Guest Services Manager or General Manager.

Job description

The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance
• Responsible for all front office activity during scheduled shifts
• Monitor and adjust room availability status
• Check travel agent commissions, franchise frequent stay program activity and central reservations
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows
• Check Maid’s list and ensure room availability status is accurate
• Check and audit banks.
• Check dry cleaning status
• Submit daily report to Guest Services Manager or General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
• Perform other duties as assigned, requested or deemed necessary by Management

Health Benefits, Travel Perks & More

Medical, Dental & Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range:

$20.00 - $23.00/hour