Guest Service Representative

Dimension Hospitality; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Job summary

Dimension Hospitality invites friendly professionals to join our team as a Guest Service Representative. You will greet guests, assist with check-ins/out, reservations, and room assignments, while providing excellent service and resolving questions promptly.

You will operate our front desk system, process payments, and coordinate with housekeeping to ensure a seamless sense of arrival and stay. We value dependable, organized individuals who can multitask across departments, offering

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service/front desk experience preferred.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalating concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Front desk operations

Multitasking

Computer skills

Tools

Hotel management system

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalating concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel customer service/front desk experience is preferred.
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality