Guest Service Representative

Parable Hospitality; Santa Barbara (CA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

401k

Vacation and Sick Leave

Team Member Travel Program

Staff rates for sister properties

Job summary

Riviera Beach House in Santa Barbara, CA is seeking a part-time Guest Service Representative to deliver exceptional service at the front desk. You will greet guests, handle check-in/out, manage reservations, and assist with guest inquiries daily.

The role emphasizes cash handling, clear communication, and teamwork with other departments to ensure guest satisfaction and smooth operations.

Qualifications

• Must be available to work evening shifts, Friday-Monday.
• Strong guest-service mindset with a friendly, courteous demeanor.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures daily.
• Assist guests with departures, balance charges, and close accounts after check-out.
• Handle cash and credit transactions accurately at the front desk per company policy.
• Answer inquiries and accept reservations via in-person or phone, communicate rates, and upsell where appropriate.
• Maintain knowledge of in-house and area events to answer questions and assist guests.
• Operate PBX for incoming/outgoing calls, wake-up calls, and guest communications.
• Post and verify guest charges and maintain accurate records.

Job description

Riviera Beach House in Santa Barbara, CA is looking for an outstanding part-time Guest Service Representative to join our team. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

• Must be available to work evening shifts, Friday-Monday.

Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health Benefits, Travel Perks & More

401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $20.12-$20.34 per hour