Guest Service Representative

Nothing Bundt Cakes; McAllen (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes in McAllen, TX is seeking a friendly Guest Service Representative to create a warm, celebratory atmosphere for every guest, assist with cake orders, and uphold NbC’s welcoming brand experience.

You will greet customers, educate them about cake options and add-ons, process orders at the POS, invite guests to join the Email Club, and maintain clean displays while following health and safety guidelines.

Qualifications

• Greet guests warmly and identify their needs.
• Provide cake options, sizes, and add-ons knowledge.
• Process orders accurately at the POS and handle exchanges if needed.

Responsibilities

• Greet walk-in guests and determine interests with warmth.
• Educate guests on NbC cake options and promotions.
• Suggest add-ons to complete celebrations (balloons, cards).
• Process orders quickly and accurately at the POS.
• Maintain clean and organized displays and adhere to safety guidelines.

Skills

Customer service

Communication

Teamwork

Tools

POS system

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Benefits

• Employee discounts
• Flexible schedule

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies

• Servant's Heart
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts others.Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy