Guest Service Representative

Nothing Bundt Cakes; Brownsville (TX); On-site; USD 15,153 - 20,664; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

Nothing Bundt Cakes in Brownsville is seeking a friendly Guest Service Representative to warmly greet guests, answer questions and help guests choose the perfect cake for celebrations. You will learn our cake distinctions, upsell accessories, operate the point-of-sale system and keep the bakery display neat while upholding cleanliness and safety standards.

This role rewards hospitality, teamwork and a positive guest experience, with flexible shifts and opportunities to grow with a locally loved

Responsibilities

• Greet walk-in and phone guests warmly to determine interests and needs.
• Educate guests on NbC cake options, sizes, flavors, and promotions.
• Suggest additional merchandise to complete celebrations.
• Process orders accurately using the POS system and invite guests to join NbC Email Club.
• Maintain a clean bakery presentation and replenish merchandise.
• Assist Crafter in preparing cake decorations and packaging supplies as needed.
• Follow health and safety guidelines and NbC policies and procedures.
• Maintain punctual attendance.

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Benefits

• Employee discounts
• Flexible schedule
• Training & development

Accountabilities & Duties

• Promptly greets walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point‑of‑sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values & Competencies

• Servant’s Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections: Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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