Guest Service Representative

Dimensionhospitality; Kalamazoo (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Hotel operations

Daily impact with guests

Job summary

Dimension Hospitality in Kalamazoo, MI is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

Join a supportive team and enjoy opportunities to grow in front desk and hotel operations, while meeting new people and making a daily impact in a dynamic hospitality environment.

Qualifications

• Experience delivering friendly customer service in person or over the phone.
• Professional and approachable demeanor with guests.
• Comfortable using hotel software and computers.
• Reliable, organized, and capable of multitasking across tasks.
• Hospitality or front desk experience is a plus but not required.
• Flexible to work holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Hospitality experience helpful

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality