Guest Service Representative

Northwest x Southern Hospitality; Lewiston (ID); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid holidays after one year ofservice

Paid time off from day one

Sick leave for Alaska/Oregon/Washinton

Health benefits after 60 days

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k)

Job summary

Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). The role involves check-in/check-out, coordinating services, and serving as the primary guest contact to ensure a smooth stay.

The position requires a high school diploma or equivalent; hospitality experience is preferred. Expect up to 40 hours weekly with flexible shifts, including nights and weekends, in Lewiston, Idaho.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work well in a team environment.
• Up to 40 hours per week with varied and flexible shifts, including nights, weekends, holidays, and overtime.

Responsibilities

• Greet and assist guests during check-in and check-out; coordinate hotel services to meet guest needs.
• Serve as the primary contact for guests throughout their stay and communicate hotel policies.
• Answer questions, resolve issues, and coordinate with other hotel staff to ensure a smooth guest experience.
• Maintain high standards of customer service and professionalism in a fast-paced environment.

Skills

Strong communication

Teamwork

Organization

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

• paid holidays after one year of service
• paid time off that begins accruing on day one
• sick leave for team members in Alaska, Oregon and Washington
• Health and wellness benefits typically begin after 60 days of full-time employment
• medical
• dental
• vision
• company-paid life insurance
• access to an employee assistance program
• retirement planning options such as a 401(k)

• travel discounts
• entertainment discounts
• monthly recognition programs
• referral bonuses
• community volunteer opportunities
• social events that help build strong connections within the team

There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.