Guest Service Representative

J&P Hospitality Management, LLC in; Leander (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Guest Service Representative, where you will play a crucial role in ensuring a positive experience for guests. This position involves greeting guests, managing check-ins and check-outs, and handling reservations with precision. Your exceptional customer service skills will shine as you assist guests with their needs, maintain accurate records, and contribute to a welcoming atmosphere. If you thrive in a fast-paced environment and enjoy making a difference in guests' experiences, this opportunity is perfect for you. Be part of a forward-thinking hospitality management firm that values dedication and service excellence.

Qualifications

• Strong customer service skills are essential for this role.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Maintain records of occupied rooms and guest accounts.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma

Hospitality Management Degree

Job description

Guest Service Representative (Administrative)

The Guest Service Representative (Administrative) is responsible for greeting guests, assisting with check-ins and check-outs, registering and assigning rooms, issuing room keys/cards, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, presenting statements to guests, and collecting payments from departing guests. The role may also require performing laundry duties and preparing housekeeping carts.