GUEST SERVICE REPRESENTATIVE

Wild Rose Entertainment; Emmetsburg (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg, IA is seeking a friendly Guest Services Representative to deliver superior guest service at the cage, answer phones, sign up players, redeem points, and promote property amenities.

This full-time position offers tips and opportunities to participate in special functions while ensuring guest satisfaction and friendly service across the Wild Rose brand.

Qualifications

• Must be able to type, answer phones and record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities and participate in special functions, resolving guest complaints.

Responsibilities

• Assist players at the cage.
• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.
• Other duties as assigned.

Skills

Typing

Phone handling

Guest services

Cash handling

Job description

Guest Service Representative

Emmetsburg | Type: Staff

Location: Emmetsburg

Department: Guest Services

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun!

Essential Functions:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time

Salary: Salary: $13.00 / per hour plus tips

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.