Guest Service Representative

Brandt Hospitality Group; Grand Prairie (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen engagierten Guest Service Representative, der für die Bereitstellung außergewöhnlicher Kundenbetreuung verantwortlich ist. In dieser Teilzeitstelle haben Sie die Möglichkeit, Gäste während ihres Aufenthalts zu unterstützen und sicherzustellen, dass sie eine angenehme Erfahrung haben. Zu Ihren Aufgaben gehören das Einchecken der Gäste, die Bearbeitung von Anfragen und die Gewährleistung eines sauberen und einladenden Empfangsbereichs. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Rabatte auf Zimmerpreise

Gesundheitsversicherungsoptionen

Bezahlte Freizeit

Qualifications

• Erfahrung im Kundenservice in einem Hotel oder Restaurant ist bevorzugt.
• Ausgezeichnete zwischenmenschliche und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Begrüßen und einchecken von Gästen freundlich und professionell.
• Bearbeiten von Reservierungen, Änderungen und Stornierungen gemäß den Hotelrichtlinien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Education

Abschluss in Gastgewerbe oder verwandtem Bereich

Tools

Reservierungssysteme

Basis Computerkenntnisse

Job description

Job Summary:
The Guest Service Representative at Residence Inn Dallas Grand Prairie is responsible for providing exceptional customer service to all hotel guests, assisting with check-in/check-out procedures, and offering information and assistance to guests during their stay. This is a part-time, hourly position in the hospitality/restaurant industry located in Grand Prairie, Texas. This position reports to the Front Desk Supervisor and does not have any direct reports.

Compensation & Benefits:
This position offers competitive hourly pay and may include access to hotel benefits such as discounted room rates, health insurance options, and paid time off.

Responsibilities:
- Greet and check-in guests in a friendly and professional manner, following all hotel procedures and policies.
- Assist guests with their inquiries, concerns, and needs throughout their stay, providing accurate information and timely solutions.
- Process reservations, changes, and cancellations according to hotel policies and procedures.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a working knowledge of the hotel's facilities, services, and local area attractions.
- Ensure the lobby and front desk area is clean, organized, and inviting at all times.
- Follow safety and security procedures to maintain a safe and welcoming environment for all guests and employees.
- Attend all required training and meetings to stay updated on hotel policies, procedures, and promotions.
- Perform other duties as assigned by the Front Desk Supervisor.

Requirements:
- Must be available to work weekend morning and afternoon/evening shifts.
- Prior customer service experience in a hotel, hospitality, or restaurant setting preferred.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Basic computer skills and knowledge of reservation systems.
- Must be available to work flexible schedules, including weekends and holidays.

EEOC Statement:
Our company is an equal opportunity employer and values diversity in our workplace. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.