Guest Service Representative

Nothing Bundt Cakes; Dallas (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the bakery sector is seeking a Guest Service Representative to create a warm and welcoming environment for guests. In this role, you'll engage with customers, provide exceptional service, and help them celebrate special occasions with delicious cakes. You'll be the first point of contact, ensuring a memorable experience that leaves a positive impression. If you have strong interpersonal skills and enjoy working in a fast-paced environment, this opportunity is perfect for you. Join a team that values guest satisfaction and excellence in service!

Qualifications

• Must be 16 years or older with strong interpersonal skills.
• Previous experience in guest service is a plus.

Responsibilities

• Greet guests warmly and determine their needs.
• Maintain product knowledge and assist with orders.
• Ensure a clean and organized bakery presentation.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Point-of-Sale System Operation

Education

No formal education required

Previous guest service experience

Job description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

HOURS OF OPERATION:
Monday-Friday 9am-7pm
Saturday 10am-6pm
Sunday CLOSED

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
  
  

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including Monday-Friday 9am-4pm.