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Guest Service Representative

Brandt Holdings Co

Grand Prairie (TX)

On-site

USD 10,000 - 60,000

Part time

4 days ago
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Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Service Representative to join their team. This part-time role focuses on delivering exceptional customer service and ensuring a welcoming environment for guests. Responsibilities include assisting with check-ins, handling inquiries, and maintaining the front desk area. Ideal candidates will possess strong interpersonal skills and the ability to thrive in a fast-paced environment. This position offers competitive hourly pay and access to various hotel benefits, making it a fantastic opportunity for those passionate about hospitality.

Benefits

Discounted Room Rates
Health Insurance Options
Paid Time Off

Qualifications

  • Prior customer service experience in a hotel or restaurant setting preferred.
  • Must be available to work flexible schedules, including weekends and holidays.

Responsibilities

  • Greet and check-in guests in a friendly and professional manner.
  • Assist guests with inquiries and provide accurate information.
  • Maintain a clean and organized front desk area.

Skills

Customer Service
Interpersonal Skills
Problem-Solving
Communication Skills
Multi-tasking
Basic Computer Skills

Tools

Reservation Systems

Job description

Job Summary:
The Guest Service Representative at Residence Inn Dallas Grand Prairie is responsible for providing exceptional customer service to all hotel guests, assisting with check-in/check-out procedures, and offering information and assistance to guests during their stay. This is a part-time, hourly position in the hospitality/restaurant industry located in Grand Prairie, Texas. This position reports to the Front Desk Supervisor and does not have any direct reports.

Compensation & Benefits:
This position offers competitive hourly pay and may include access to hotel benefits such as discounted room rates, health insurance options, and paid time off.

Responsibilities:
- Greet and check-in guests in a friendly and professional manner, following all hotel procedures and policies.
- Assist guests with their inquiries, concerns, and needs throughout their stay, providing accurate information and timely solutions.
- Process reservations, changes, and cancellations according to hotel policies and procedures.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a working knowledge of the hotel's facilities, services, and local area attractions.
- Ensure the lobby and front desk area is clean, organized, and inviting at all times.
- Follow safety and security procedures to maintain a safe and welcoming environment for all guests and employees.
- Attend all required training and meetings to stay updated on hotel policies, procedures, and promotions.
- Perform other duties as assigned by the Front Desk Supervisor.

Requirements:
- Must be available to work weekend morning and afternoon/evening shifts.
- Prior customer service experience in a hotel, hospitality, or restaurant setting preferred.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Basic computer skills and knowledge of reservation systems.
- Must be available to work flexible schedules, including weekends and holidays.

EEOC Statement:
Our company is an equal opportunity employer and values diversity in our workplace. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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