Guest Service Representative

Paycom - ATS; Dillard (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

The Dillard House Front Desk Representatives greet and register guests, provide outstanding guest service during their stay, and settle accounts upon departure. You will register guests, make and modify reservations, act as resort operator, and perform concierge duties to ensure a smooth experience.

Respond to guest inquiries, offer local information, coordinate dining, transportation and tours, and promote hotel services to maximize occupancy and revenue.

Qualifications

• Front desk experience and guest service skills preferred.
• Ability to handle reservations, payments, and guest inquiries.
• Excellent communication and attention to detail.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, calls, messages, and inquiries.
• Provide local information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Ensure all guest requests are addressed promptly and courteously.
• Promote hotel services using suggestive selling to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties as needed.
• Create a welcoming environment through professional communication and attention to detail.

Job description

Company Overview: The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.Summary: Front Desk Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities includes registering guests, making and modifying reservations, resort operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Key Responsibilities:Greet and register guests, assign rooms, and process paymentsHandle reservations, incoming calls, messages, and guest inquiriesProvide local area information and assist with dining, transportation, and tour arrangementsMaintain accurate guest records and perform shift reportsEnsure all guest requests are addressed promptly and courteouslyPromote hotel services using suggestive selling to maximize revenueFollow service standards, dress code, and safety proceduresAssist with front desk operations, including PBX and reservationist duties as neededCreate a welcoming environment through professional communication and attention to detail.