Guest Service Representative

Holiday Inn Express & Suites; Crossville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel as a Guest Service Representative in Crossville, TN. This entry-level, full-time role focuses on delivering exceptional customer service and creating memorable experiences for guests. Ideal candidates are passionate, personable, and thrive in a fast-paced environment. Enjoy benefits like paid vacation after a year and potential bonuses.

Benefits

Pay raise after 90 working days

Summer Incentive Bonus for June, July & August

Hotel Sell Out Bonus

Paid vacation after 1 year

Qualifications

• Must have great customer service skills.
• Availability for weekends and holidays required.

Responsibilities

• Handle transactions and offer local insights.
• Create a warm atmosphere for guests.

Skills

Customer Service

Multi-tasking

Job description

Join to apply for the Guest Service Representative role at Holiday Inn Express & Suites

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Join to apply for the Guest Service Representative role at Holiday Inn Express & Suites

• Must have great customer service skills. Weekends and Holiday availability required. Must be able to work in a fast-paced environment and be able to multi-task. Shift availability required: 3pm-11pm*
• Pay raise after 90 working days*
• Summer Incentive Bonus for June, July & August*
• Hotel Sell Out Bonus*
• Paid vacation after 1 year*

At Holiday Inn Express & Suites - Crossville, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Representative, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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