Guest Service Representative

Olympia Hospitality; Connecticut; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant community dedicated to making a difference every day! As a Guest Service Representative at an innovative hospitality firm, you will play a key role in creating memorable experiences for guests. Your responsibilities will include greeting guests, managing reservations, and ensuring satisfaction through exceptional service. This role is perfect for someone passionate about hospitality and eager to thrive in a supportive environment that celebrates growth and success. If you are ready to embark on a rewarding career, apply today and become part of a team that values collaboration and integrity.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent work experience preferred but not required.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Respond promptly to guest inquiries via phone or in person.
• Provide exceptional customer service to enhance guest experience.

Skills

Customer Service

Effective Communication

Attention to Detail

Problem Solving

Education

High School Diploma or Equivalent

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

Guest Service Representative Responsibilities

1. Greet guests upon arrival and ensure a smooth check-in process.
2. Provide information about the hotel's amenities, services, and local attractions.
3. Respond promptly to guest inquiries via phone, email, or in person.
4. Handle reservations, cancellations, and modifications accurately and efficiently.
5. Process payments and maintain accurate records of guest transactions.
6. Address guest concerns and resolve issues promptly to ensure satisfaction.
7. Coordinate with other departments to fulfill guest requests and preferences.
8. Maintain a clean and organized front desk area.
9. Assist with luggage handling and transportation arrangements as needed.
10. Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
11. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
12. Provide exceptional customer service to enhance the overall guest experience.
13. Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure; demonstrate excellent phone skills.

Experience / Education

• Prior customer service experience preferred; high school diploma or equivalent work experience preferred but not required.

Physical Demands

• This is a physically demanding job requiring extended periods of walking and standing, with some bending and lifting. Reasonable accommodations may be provided to enable eligible employees to perform essential functions.

Olympia Companies is an equal opportunity employer and committed to providing employment opportunities without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.