Guest Service Representative

Cambria Landing Inn; Cambria (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Team member travel program

401(k)

Job summary

Cambria Landing Inn is seeking a Guest Service Representative to join our front desk team in Cambria, CA. You will provide warm, personalized service to hotel guests, assist with check-in/check-out, and help guests with reservations and inquiries.

Daily responsibilities include greeting guests, handling cash transactions, and coordinating with other departments to ensure smooth operations. This role emphasizes teamwork, clear communication, and guest satisfaction throughout every interaction.

Qualifications

• Provide personalized service to hotel guests.
• Greet guests and assist at check-in/check-out.
• Communicate effectively with guests and team members.
• Handle cash and credit transactions accurately.
• Answer inquiries and take reservations per guidelines.
• Keep informed about in-house and local events for guest questions.

Responsibilities

• Maintain a friendly, cheerful demeanor while delivering personalized guest service.
• Greet arriving guests and complete check-in procedures daily.
• Facilitate guest departures, close accounts, and determine future room availability.
• Process guest charges and receipts with accuracy at the front desk.
• Answer inquiries and accept reservations per company guidelines, including upselling.
• Assist teammates and other departments to support hotel operations.
• Operate PBX for calls, wake-up reminders, and guest communications.

Skills

Guest service

Customer service

Communication

Cash handling

Reservations

Teamwork

Education

Tools

PBX system

Job description

• Front Office
• Full-Time
• Requisition #: GUEST007399

Description

Cambria Landing Inn & Suites is looking for a Guest Service Representative to join the team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $20.00 to $22.00 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.