Guest Service Representative, Sign-on Bonus!

Parable Hospitality; Cambria (CA); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

401k

Vacation and Sick Leave

Team Member Travel Program

Job summary

A hospitality company is seeking a Guest Service Representative to provide personalized service to hotel guests. Responsibilities include maintaining a friendly demeanor, managing check-in and check-out processes, and answering inquiries. The position offers benefits including 401k, vacation and sick leave, and a Team Member Travel Program for discounted stays at sister properties. The pay range is $19.00 to $21.00 per hour.

Qualifications

• Hands-on, team-oriented professionals.
• High standards driven to exceed guest expectations.
• Effective communication with guests and team members.

Responsibilities

• Maintain friendly and courteous demeanor while providing personalized service.
• Greet arriving guests and complete check-in procedures.
• Facilitate guest departures and close guest accounts.

Job description

Overview

Pelican Inn & Suites is looking for a Guest Service Representative to joint the team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Benefits

Benefits, Travel Perks & More: 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $19.00-$21.00 per hour