Guest Service Representative

Cascade Development LLC; Breezewood (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Employee discounts

Career Advancement Opportunities

Job summary

Cascade Development LLC is seeking a Guest Service Representative to welcome guests, manage check-in/check-out, and handle front desk operations. You will be the face of the hotel, delivering a positive first and last impression while assisting guests with various interactions.

The ideal candidate is a people person who takes pride in exceptional customer service, can work in a fast-paced setting, and is available for both shifts as well as weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Proficient in English; additional languages a plus.

Responsibilities

• Greet every guest with a friendly smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate guest needs and build rapport.
• Resolve guest concerns and escalate to management when needed.
• Maintain accurate records of registration and payment information.

Skills

Customer service orientation

People person

English proficiency

Communication skills

Education

High School Diploma/GED

Job description

Overview

• Must be available for both 7:00am - 3:00pm shifts as well as 3:00pm - 11:00pm shifts
• Must be able to work weekends and holidays
• Competitive Compensation

Benefits

• Paid time off
• Competitive salary
• Employee discounts

Benefits/Perks

• Must be available for both 7:00am - 3:00pm shifts as well as 3:00pm - 11:00pm shifts
• Must be able to work weekends and holidays
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment