Front Desk Associate

Marquee Hospitality LLC; Kansas City (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

Marquee Hospitality LLC is hiring a Front Desk Agent to greet guests, check in/out, answer calls, and handle reservations with professionalism and a focus on service excellence. Two shifts run daily, including evenings, with weekends and holidays as required.

The ideal candidate will bring hospitality or customer service experience, strong communication skills, reliability, and a neat, professional appearance, with comfort using hotel systems.

Qualifications

• Previous hotel or customer service experience preferred.
• Strong communication and customer service skills.
• Dependable and punctual.
• Comfortable using computers and hotel systems.
• Professional appearance and attitude.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Check guests in and out.
• Answer phones and assist with reservations.
• Respond to guest questions and concerns.
• Process payments accurately.
• Maintain a clean and organized front desk.
• Communicate with housekeeping and other departments.
• Follow all hotel policies and procedures.
• Provide excellent guest service throughout the shift.

Skills

Communication skills

Customer service

Dependable

Punctual

Computer literacy

Professional appearance

Flexible schedule

Job description

Front Desk Agent - 7 am to 3 pm and 3pm to 11 pm

FRONT DESK ASSOCIATE

Pay: $ 17.00 to $ 19.00 based on experience.

We are looking for outgoing, professional individuals who enjoy working with guests and providing excellent customer service. Because hotels operate 7 days a week, applicants should have reliable transportation and be available to work their scheduled shifts, including weekends and holidays when required.

Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Check guests in and out.
• Answer phones and assist with reservations.
• Respond to guest questions and concerns.
• Process payments accurately.
• Maintain a clean and organized front desk.
• Communicate with housekeeping and other departments.
• Follow all hotel policies and procedures.
• Provide excellent guest service throughout the shift.

Qualifications:

• Previous hotel or customer service experience preferred
• Strong communication and customer service skills
• Dependable and punctual
• Comfortable using computers and learning hotel systems
• Professional appearance and attitude
• Must be able to work a flexible schedule, including weekends and holidays

Our team members are an important part of our success, and we value reliability, teamwork, a positive attitude, and a willingness to help wherever needed.