Guest Service Representative

Wilson Hospitality; Alabama; On-site; USD 17,000 - 21,000; Part time

Job summary

Wilson Hospitality is seeking a friendly Guest Services Representative to welcome guests and support daily hotel operations at the Hampton Inn East in Cottondale, AL. You will handle check-in/check-out, answer inquiries, and guide guests to services while maintaining a positive, professional demeanor.

The role emphasizes guest satisfaction, accuracy in payments and documentation, and collaboration with housekeeping and maintenance to ensure rooms are ready and inviting.

Qualifications

• For this role, prior hospitality or customer service experience is preferred but not required.
• Strong communication, both verbal and written, is important.
• Reliable, punctual and able to multitask during busy times.

Responsibilities

• Welcome every guest with a warm, friendly attitude and excellent customer service.
• Assist with check-in, check-out, reservations, and room assignments.
• Answer phone calls politely and promptly, offering helpful information and support.
• Provide guests with information about hotel services, amenities, and local attractions.
• Resolve guest concerns with patience, professionalism, and a 'let me help you' attitude.
• Work closely with housekeeping and maintenance to prepare rooms and facilities.
• Maintain a clean, organized front desk and lobby area.
• Handle payments, receipts, and documentation accurately.
• Follow WHM brand procedures to ensure a consistent, high-quality experience.
• Support your teammates with positivity and a willingness to help wherever needed.

Skills

Friendly demeanor

Customer service

Communication skills

Reliability

Computer literacy

Organization

Team player

Physical stamina

Education

High School diploma

Tools

Hotel systems

Job description

Guest Services Representative - Job Description

Our Guest Services Representatives are the heart of the hotel - the friendly faces who welcome guests, make them feel at home, and ensure their stay is smooth from start to finish. If you enjoy helping people, staying organized, and being part of a supportive, upbeat team, this role is a great fit.

As a GSR, you’ll greet guests with warmth, assist with check-ins and check-outs, answer questions, and provide exceptional service with a smile. You’ll work closely with housekeeping, maintenance, and management to keep the hotel operating smoothly and to help every guest feel valued and cared for.

This role is perfect for those who enjoy a blend of customer service, problem-solving, and teamwork in a positive hospitality environment.

What You’ll Do

• Welcome every guest with a warm, friendly attitude and excellent customer service.
• Assist with check-in, check-out, reservations, and room assignments.
• Answer phone calls politely and promptly, offering helpful information and support.
• Provide guests with information about hotel services, amenities, and local attractions.
• Resolve guest concerns with patience, professionalism, and a "let me help you" attitude.
• Work closely with housekeeping and maintenance to ensure rooms and facilities are ready for guests.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Handle payments, receipts, and documentation accurately and responsibly.
• Follow brand and WHM procedures to ensure a consistent, high-quality experience.
• Support your teammates with positivity and a willingness to help wherever needed.

Every interaction you have with a guest is an opportunity to make their stay memorable - and you’re empowered to deliver that warm, welcoming experience every time.

Qualifications

• Friendly, approachable personality with a genuine desire to make guests feel welcomed and valued.
• Customer service or hospitality experience preferred, but not required - we are happy to train the right person.
• Strong communication skills, both verbal and written, with the ability to stay calm and professional.
• Reliable and punctual, with dependable transportation and consistent attendance.
• Comfortable using computers, hotel systems, and basic office equipment (training provided).
• Organized and able to multitask, especially during busy times.
• Team player, willing to support coworkers and collaborate across departments.
• Able to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).
• Positive attitude, strong work ethic, and a commitment to excellent guest service.
• Professional appearance and demeanor, representing WHM with pride and kindness.
• Legally authorized to work in the United States.

Job Details

Job Location: Hampton Inn East - Cottondale, AL 35453
Position Type: Part Time
Education Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel