Room Attendant

Wilson Hospitality; Northern (KY); Hybrid; USD 19,000 - 21,000; Full time

Job summary

Hampton Inn East - Cottondale is seeking a Room Attendant to create a clean, comfortable guest experience by refreshing rooms, restocking supplies, and keeping areas neat. You’ll interact warmly with guests and work as part of a supportive housekeeping team.

The role emphasizes attention to detail, reliability, and physical ability to lift up to 25 lbs, with a starting wage of $13.50/hour and a progression path to $15.04/hour after certifications.

Qualifications

• A positive, friendly attitude and a genuine desire to help create a clean and welcoming environment for guests.
• Strong attention to detail, with the ability to notice small things that help make rooms feel polished and guest-ready.
• Reliable and dependable, with consistent attendance and reliable transportation.
• Good communication skills, with the ability to work well with supervisors and team members.
• Physically able to perform housekeeping tasks, including standing for long periods, bending, lifting up to 25 lbs, and pushing housekeeping carts.

Responsibilities

• Create a Clean, Comfortable Guest Experience: Clean and refresh guest rooms to brand and WHM standards, including bathrooms, beds, floors, and amenities.
• Restock linens, towels, and supplies so rooms are fully prepared for the next guest.
• Ensure each room looks neat, welcoming, and ready for a great guest experience.
• Support a Smooth, Positive Housekeeping Operation: Maintain cleanliness in hallways and housekeeping work areas.
• Communicate any room issues or maintenance needs so they can be resolved quickly.
• Follow safety guidelines and cleaning procedures to protect guests and team members.
• Provide Friendly Guest Interaction: Greet guests kindly if you encounter them while working.
• Assist with simple requests (like extra towels) in a warm, helpful manner.
• Stay Organized & Efficient: Manage your room list throughout the day and move smoothly from one task to the next.
• Keep your cart stocked, tidy, and ready to go.

Skills

Positive attitude

Attention to detail

Reliability

Communication

Lift 25 lbs

Education

High School Diploma

Job description

Job Location: Hampton Inn East - Cottondale, AL 35453. Position Type: Full-Time/Part-Time. Education Level: High School. Travel Percentage: None. Job Shift: Day. Job Category: Entry Level.

Room Attendant – Job Description

Our Room Attendants play one of the most important roles in creating a wonderful experience for our guests. You help make each room feel fresh, clean, comfortable, and welcoming—just like home. If you take pride in your work, enjoy helping people, and love being part of a supportive team, this role is a great fit for you.

Room Attendants work closely with housekeeping leaders and other team members to make sure every guest walks into a room that is spotless, inviting, and ready for relaxation. Your attention to detail and positive attitude help set the tone for a great stay.

What You’ll Do

Create a Clean, Comfortable Guest Experience

• Clean and refresh guest rooms to brand and WHM standards, including bathrooms, beds, floors, and amenities.
• Restock linens, towels, and supplies so rooms are fully prepared for the next guest.
• Ensure each room looks neat, welcoming, and ready for a great guest experience.

Support a Smooth, Positive Housekeeping Operation

• Maintain cleanliness in hallways and housekeeping work areas.
• Communicate any room issues or maintenance needs so they can be resolved quickly.
• Follow safety guidelines and cleaning procedures to protect guests and team members.

Provide Friendly Guest Interaction

• Greet guests kindly if you encounter them while working.
• Assist with simple requests (like extra towels) in a warm, helpful manner.

Stay Organized & Efficient

• Manage your room list throughout the day and move smoothly from one task to the next.
• Keep your cart stocked, tidy, and ready to go.

No matter what room you clean, your goal is simple: Make sure every guest feels welcome, comfortable, and cared for the moment they walk through the door.

The starting rate for the Room Attendant position is $13.50 per hour, and the first-year certification progression now provides an earnings pathway to $15.04 per hour through successful completion of required assessments and certifications.

New Room Attendant Pay Structure

• Hire - Starting Rate - $13.50
• 90 Days - Guest Service Gold – Golden Opportunities - $13.77
• 6 Months - Certified Guestroom Attendant (CGA) - $14.46
• 9 Months - Guest Service Gold – Making Connections - $14.75
• 12 Months - Guest Service Gold – Tourism Online Program - $15.04

Additional Certification Eligibility Requirements

• Successful completion of the 30-Day Meet the Bar Assessment (Right Person)
• Successful completion of the 60-Day GWC Assessment (Get It, Want It, Capacity to Do It / Right Seat)

QualificationsQualifications – Room Attendant

• A positive, friendly attitude and a genuine desire to help create a clean and welcoming environment for guests.
• Strong attention to detail, with the ability to notice small things that help make rooms feel polished and guest-ready.
• Reliable and dependable, with consistent attendance and reliable transportation.
• Ability to work independently, manage your room list, and stay motivated throughout the shift.
• Physically able to perform housekeeping tasks, including standing for long periods, bending, lifting up to 25 lbs, and pushing housekeeping carts.
• Willingness to follow cleaning procedures, brand standards, and safety guidelines.
• Good communication skills, with the ability to work well with supervisors and team members.
• Comfortable interacting with guests in a warm and respectful manner when needed.
• Previous housekeeping or cleaning experience is helpful, but not required — we’re happy to train the right person with a great attitude.
• Professional appearance and demeanor, representing WHM’s values of kindness, cleanliness, and excellent attitude.
• Legally authorized to work in the United States