Guest Service Pro – Perks from Day 1

Hotel Leveque; Oak Brook (IL); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance enrollment from DAY 1!

Paid time off from DAY 1!

Holiday pay from DAY 1!

Hotel and travel discounts at world‑w​

Professional development and promotion

Descripción de la vacante

First Hospitality’s The Drake Oak Brook, Autograph Collection seeks a Guest Service Representative in Oak Brook, IL. You will warmly greet guests, assist with check-in, and uphold brand standards to deliver an exceptional hospitality experience.

We offer day-one benefits, PTO, holiday pay, hotel discounts, and opportunities for professional development and promotion. Requirements include 2+ years of customer service and a high school diploma.

Formación

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsabilidades

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Conocimientos

Customer service

Communication

Interpersonal skills

Educación

High School diploma

Descripción del empleo

First Hospitality’s The Drake Oak Brook, Autograph Collection seeks a Guest Service Representative in Oak Brook, IL. You will warmly greet guests, assist with check-in, and uphold brand standards to deliver an exceptional hospitality experience.

We offer day-one benefits, PTO, holiday pay, hotel discounts, and opportunities for professional development and promotion. Requirements include 2+ years of customer service and a high school diploma.