Front Office & Guest Experience Leader

Hotel Leveque; Oak Brook (IL); Presencial; USD 62.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance from Day 1

Paid time off

Holiday pay

Hotel discounts

Career development

Descripción de la vacante

The Drake Oak Brook, Autograph Collection, part of First Hospitality, is seeking a Guest Service/Front Office Manager to lead the front desk and guest services team at our Oak Brook, IL property.

We require 2+ years in customer service, preferably in hospitality, and a High School diploma. Enjoy day-one benefits, competitive compensation, and opportunities for growth within a renowned hotel brand.

Formación

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsabilidades

• Welcome arriving guests and complete the arrival/check-in experience with accurate information and requests fulfilled.
• Engage with guests to uncover needs and build rapport for satisfaction.
• Communicate with guests via phone or electronic channels in line with brand standards.
• Promote loyalty programs and upgrade opportunities when appropriate.
• Coordinate with hotel departments to meet guest expectations and resolve issues.
• Maintain professionalism and act in emergencies per hotel procedures.

Conocimientos

Customer service

Educación

High School diploma

Descripción del empleo

The Drake Oak Brook, Autograph Collection, part of First Hospitality, is seeking a Guest Service/Front Office Manager to lead the front desk and guest services team at our Oak Brook, IL property.

We require 2+ years in customer service, preferably in hospitality, and a High School diploma. Enjoy day-one benefits, competitive compensation, and opportunities for growth within a renowned hotel brand.