Guest Service Pro — Front Desk (Full-Time)

Hampton Inn & Suites – Oklahoma City / Bricktown; Oklahoma City (OK); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Team culture

On-the-job training

Career growth

Employee recognition

Paid vacation

Holiday pay

Hotel room discounts

Referral bonuses

Volunteer time off

Employee assistance program

Health insurance

401(k)

Job summary

Hampton Inn & Suites – Oklahoma City / Bricktown is seeking a friendly Guest Service Representative to join our Front Desk team. You will be the first point of contact for guests, helping with check-in/check-out and handling requests with a professional, smiling approach.

The role offers full-time employment with open availability and weekends required. Starting pay is $15.00–$16.00 per hour, with wage increases at 30, 60, and 90 days based on performance.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to guest concerns.
• Basic computer skills and ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Job description

Hampton Inn & Suites – Oklahoma City / Bricktown is seeking a friendly Guest Service Representative to join our Front Desk team. You will be the first point of contact for guests, helping with check-in/check-out and handling requests with a professional, smiling approach.

The role offers full-time employment with open availability and weekends required. Starting pay is $15.00–$16.00 per hour, with wage increases at 30, 60, and 90 days based on performance.