Guest Service Pro - Front Desk (Daily Pay & Benefits)

Schulte Hospitality Group; Iowa City (IA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health Insurance options

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Iowa City. The role focuses on greeting guests, processing check-ins, handling payments, and delivering exceptional service in a fast-paced hotel environment.

The position offers part-time hours with opportunities to grow within a people-focused culture and a benefits package including health options, 401k, PTO, and more. Previous front desk experience is valued.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests with personal recognition.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer telephone promptly and assist or transfer as needed.
• Manage cash handling and report shortages to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PII data properly.
• Follow check-in/check-out procedures with ID and payment.
• Respond promptly to guest needs and inquiries.
• Perform other duties to meet business objectives.

Skills

Front Desk Ops

Verbal & written communication

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Iowa City. The role focuses on greeting guests, processing check-ins, handling payments, and delivering exceptional service in a fast-paced hotel environment.

The position offers part-time hours with opportunities to grow within a people-focused culture and a benefits package including health options, 401k, PTO, and more. Previous front desk experience is valued.