Guest Experience Specialist

Schulte Hospitality Group; Iowa City (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health

Health Insurance

401k with company match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount marketplace

Job summary

Schulte Hospitality Group in Iowa City is seeking a friendly Guest Service Representative to welcome guests, check them in and out, and support daily operations in a fast-paced hotel environment.

You will answer inquiries, process payments, and collaborate with team members to ensure guest satisfaction. This role offers competitive benefits and opportunities for growth within SHG’s extensive portfolio.

Qualifications

• Front desk or customer service experience preferred.
• Strong written and verbal communication skills.
• Proficient with basic computer systems.
• Excellent time management and multitasking.

Responsibilities

• Greet guests and manage check-in/check-out.
• Answer phone with a smile and assist guests.
• Handle guest requests and provide information.
• Maintain front desk area neat and organized.

Skills

Basic computer skills

Verbal & written communication

Time management

Guest service oriented

Education

High School diploma or equivalent

1 year Front Desk operations experience

Job description

Schulte Hospitality Group in Iowa City is seeking a friendly Guest Service Representative to welcome guests, check them in and out, and support daily operations in a fast-paced hotel environment.

You will answer inquiries, process payments, and collaborate with team members to ensure guest satisfaction. This role offers competitive benefits and opportunities for growth within SHG’s extensive portfolio.