Hotel Security Officer & Concierge (Guest-Focused)

Palette Hotels; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training and development

Job summary

Palette Hotels is seeking a Security Officer to safeguard the DoubleTree by Hilton New York – LaGuardia Airport, ensuring a safe, welcoming environment for guests and team members. You will patrol, monitor cameras, respond to alarms, and support guests with everyday needs while upholding brand standards.

The role emphasizes professional communication, calm decision-making, and flexibility to work evenings, weekends, and holidays in a busy hotel setting.

Qualifications

• High School Diploma or GED; 2 years related experience/training, or an equivalent combination of education and experience.
• Previous hotel security experience preferred, but not required.
• Strong observation skills and the ability to inspire respect and authority.
• Professional written and verbal communication skills.
• Ability to remain calm and act decisively in high-pressure situations.
• Valid NY State Security Guard registration (or ability to obtain prior to start date).
• Ability to lift up to 50 lbs. and remain standing for extended periods.
• Availability for flexible scheduling, including evenings, weekends, and holidays.

Responsibilities

• Patrol premises regularly to maintain order and establish a visible presence.
• Monitor surveillance cameras periodically to identify disruptions or unlawful activity.
• Ensure all security alarms and camera systems are functioning properly.
• Respond to alarms by investigating and assessing the situation.
• Follow Emergency Protocol as needed, including addressing wrongdoers or trespassers on the property.
• Respond to suspicious or unlawful activity by monitoring the situation, alerting appropriate personnel and law enforcement, and following hotel protocol until authorities arrive.
• Maintain and submit daily surveillance logs, documenting suspicious activity or any notable occurrences requiring follow-up.
• Adhere to key control policies and procedures.
• Ensure all guestroom doors are closed and public access doors are secured throughout your shift.
• Maintain working knowledge of all hotel functions and services.
• Ensure guest needs and requests are addressed in a timely manner.
• Assist guests with luggage as needed.
• Act as concierge when covering the hotel lobby.
• Periodically monitor the pool area for safety and security purposes as needed.
• Maintain a professional, composed tone with guests and fellow Associates, using guest names throughout interactions.
• Attend all mandatory meetings and hotel functions.
• Comply with all company standards and policies as outlined in the Employee Handbook.
• Other duties as required

Skills

Strong observation skills

Professional communication

Calm under pressure

Customer service orientation

Evenings/weekends/holidays flexibility

Guest services/concierge mindset

Education

High School Diploma or GED

NY State Security Guard registration

Hotel security experience preferred

Job description

Palette Hotels is seeking a Security Officer to safeguard the DoubleTree by Hilton New York – LaGuardia Airport, ensuring a safe, welcoming environment for guests and team members. You will patrol, monitor cameras, respond to alarms, and support guests with everyday needs while upholding brand standards.

The role emphasizes professional communication, calm decision-making, and flexibility to work evenings, weekends, and holidays in a busy hotel setting.