Guest Service Manager - Front Desk Leader

Raymond Management Company; Liberty (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Team culture

Training & growth

Employee recognition

401(k) retirement plans with company

Job summary

Raymond Management Company is seeking a Guest Service Manager in Liberty, MO, to oversee the front desk at TownePlace Suites and ensure exceptional guest experiences. The role requires leadership, strong communication, and a commitment to service excellence in a fast-paced hotel environment.

Starting salary ranges from $50,000 to $55,000 per year, with full-time on-site employment and a deadline of November 8, 2026.

Qualifications

• Experience leading front desk or guest services teams.
• Strong communication and interpersonal skills for guest interactions.
• Ability to handle inquiries, requests, and complaints professionally.

Responsibilities

• Manage daily front desk operations, including check-in/check-out and reservations.
• Lead and train the guest service team to deliver exceptional service.
• Handle guest inquiries and resolve issues promptly.
• Monitor guest satisfaction and drive service improvements.
• Collaborate with other departments to ensure smooth operations.
• Prepare reports on guest feedback and performance for management.

Skills

Leadership

Customer service

Communication

Team motivation

Flexibility

Tools

Hotel management software

Job description

Raymond Management Company is seeking a Guest Service Manager in Liberty, MO, to oversee the front desk at TownePlace Suites and ensure exceptional guest experiences. The role requires leadership, strong communication, and a commitment to service excellence in a fast-paced hotel environment.

Starting salary ranges from $50,000 to $55,000 per year, with full-time on-site employment and a deadline of November 8, 2026.