Hotel Front Desk / Guest Service Rep

Raymond Management Company; Kansas City (MO); Hybrid; USD 21,000 - 22,000; Part time

Benefits offered by this job

Paid vacation and sick leave

Holiday pay

Travel hotel room discounts

Employee referral bonuses

Paid time off to volunteer

Job summary

TownePlace Suites – Kansas City / Liberty is seeking a friendly Guest Service Representative for our Liberty, MO front desk. You’ll greet guests, assist with check-in/out, handle requests, and coordinate with housekeeping and maintenance to ensure smooth service.

This part-time role runs on Friday and Saturday shifts with starting pay $15.00–$16.00 per hour and scheduled wage increases at 30, 60, and 90 days based on performance.

Qualifications

• Strong customer service skills and a positive attitude.
• Ability to multitask in a fast-paced environment.
• Good communication and professional demeanor.
• Basic computer skills; prior front desk experience a plus.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle guest requests and reservations with professionalism.
• Coordinate with Housekeeping, Maintenance and Sales for smooth operations.
• Manage daily front desk duties and payments.
• Resolve guest issues to ensure satisfaction.

Skills

Customer service

Multitasking

Communication

Basic computer skills

Job description

TownePlace Suites – Kansas City / Liberty
130 S Stewart Rd
Liberty, MO 64068, USA

Description

Position: Guest Service Representative / Front Desk
Starting Salary Range: $15.00-$16.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Part-Time
Shift: Friday and Saturday only
Application Deadline: October 30, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution

What You’ll Do:
Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For:
A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.