Guest Service Manager

The Fresh Market; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Manager, where you will lead a dedicated team to create extraordinary experiences for guests. This dynamic role emphasizes efficiency and excellence, requiring strong management skills and a passion for hospitality. You will be responsible for training and motivating staff, ensuring guest satisfaction, and managing store operations. With a commitment to diversity and inclusion, this position offers a unique opportunity to make a significant impact in a supportive environment. Embrace the chance to grow and thrive in a vibrant team culture.

Benefits

30% Team Member discount

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Medical, Dental, Vision, Disability, and Life Insurance

Personal time off and additional time off purchase plans

Discounts on pet insurance, daycare, and event tickets

Qualifications

• 3+ years of management experience in a relevant field.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Lead team members and curate guest experiences.
• Manage front-end performance and support inventory.

Skills

Management experience in retail, restaurant, or hospitality

Proficiency in Microsoft Office

Customer service skills

Education

High School Diploma or equivalent

Job description

Join to apply for the Guest Service Manager role at The Fresh Market.

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will help us deliver on this mission.

Benefits of Joining The Fresh Market Team:

• Team Member discount of 30%
• Early Earn Wage Access (up to 50% of earned wages per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans
• Insurance: Medical, Dental, Vision, Disability, and Life
• Additional discounts on pet insurance, daycare, event tickets, and more

About the Position:

As Guest Service Manager, you will lead team members, curate guest experiences, onboard new hires, and oversee operational processes with attention to detail. This fast-paced role requires efficiency, effectiveness, and a passion for excellence.

Responsibilities include:

1. Greeting guests and providing friendly, timely service
2. Leading hospitality efforts, educating on products/services, and resolving guest concerns
3. Supporting inventory, sales reporting, and managing front-end performance
4. Training and motivating team members, supporting engagement activities, and managing guest flow
5. Occasionally managing store operations or acting as Manager on Duty

Availability:

Willingness to work flexible hours, including weekends, evenings, and holidays.

Qualifications:

• Management experience in retail, restaurant, or hospitality (3 years) or related management experience (5 years)
• Proficiency in Microsoft Office
• Minimum age 18

Equal Opportunity:

The Fresh Market is committed to creating a diverse, equitable, and inclusive workplace and provides reasonable accommodations for qualified applicants and team members.