Guest Service Manager

Essex Hotel Management; Estero, Northern (FL, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, LLC, is seeking a Guest Service Manager to supervise the front desk and oversee schedules while ensuring accurate administrative tasks.

Experience at Marriott is highly preferred, but driven candidates with a strong track record will be considered. The role emphasizes guest satisfaction and seamless operations across departments.

Qualifications

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred.
• 3+ years of experience in a front desk management role would be advantageous.
• Excellent communication and customer service skills.

Responsibilities

• Manage the front desk operations to ensure guests receive a warm welcome and excellent service.
• Supervise front desk staff, manage schedules, and ensure accurate administrative tasks.
• Respond to guest inquiries and complaints promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Ensure the front desk area is clean, organized, and well-stocked with supplies.
• Train new front desk staff and provide ongoing training.
• Collaborate with other departments to ensure guest needs are met and operations run smoothly.
• Manage the budget for front desk operations within budgetary constraints.

Skills

Front desk management

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in hospitality management

Tools

Microsoft Office

Hotel management software

Job description

Description

The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a Guest Service Manager.

Previous Marriott experience highly preferred but willing to consider driven candidates with a strong background and track record of employment.

The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.

Responsibilities

• - Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
• - Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
• - Respond to guest inquiries and complaints in a timely and professional manner
• - Maintain accurate records of guest information and reservations
• - Ensure that the front desk area is clean, organized, and well-stocked with supplies
• - Train new front desk staff members and provide ongoing training and support to existing staff
• - Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
• - Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays