Guest Service Leader: Front Office & Night Coverage

Hilton-Garden-Inn-Hote; New York (NY); Presencial; USD 60.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental benefits

Career development

Vibrant collaborative environment

Descripción de la vacante

Hilton-Garden-Inn-Hote is seeking a Guest Service Manager with strong leadership skills to oversee daily guest service operations in New York City. You will lead front desk and concierge teams, ensure smooth check-in/out, and align service with hotel standards to enhance guest experiences.

The role requires experience in hotel management, excellent communication, and the ability to train staff. Night shift flexibility is needed, with potential nights as Night Manager Relief; competitive salary

Formación

• Previous hotel management experience with guest services background.
• Excellent communication and interpersonal skills.
• Proficiency in PEP.
• Strong organizational and problem-solving abilities.
• Leadership skills and ability to motivate and train staff.
• Willingness to cover night shifts as Night Manager Relief.

Responsabilidades

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas.
• Train and develop the guest service team to foster a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.

Conocimientos

Guest services leadership

Hotel operations

Communication

Interpersonal skills

Staff training

Night shift flexibility

Herramientas

PEP

Descripción del empleo

Hilton-Garden-Inn-Hote is seeking a Guest Service Manager with strong leadership skills to oversee daily guest service operations in New York City. You will lead front desk and concierge teams, ensure smooth check-in/out, and align service with hotel standards to enhance guest experiences.

The role requires experience in hotel management, excellent communication, and the ability to train staff. Night shift flexibility is needed, with potential nights as Night Manager Relief; competitive salary