Front Desk Guest Experience Specialist

Hilton Garden Inn Times Square South; New York (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

Hilton Garden Inn Times Square South in New York City is seeking a Guest Service Agent to provide warm, efficient front desk service from check-in to check-out and handle guest requests with professionalism.

You will welcome guests, verify IDs, manage reservations in the PMS, coordinate with housekeeping and maintenance, resolve issues promptly, and maintain a clean, organized lobby while supporting a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Welcome guests during check-in and check-out, ensuring accuracy and warmth.
• Verify guest identification, process payments, and issue room keys.
• Communicate room types, rates, and hotel policies clearly to guests.
• Handle early arrivals, late departures, upgrades, and special requests professionally.
• Serve as primary contact for guest inquiries and resolve complaints promptly.

Job description

Hilton Garden Inn Times Square South in New York City is seeking a Guest Service Agent to provide warm, efficient front desk service from check-in to check-out and handle guest requests with professionalism.

You will welcome guests, verify IDs, manage reservations in the PMS, coordinate with housekeeping and maintenance, resolve issues promptly, and maintain a clean, organized lobby while supporting a flexible schedule including nights, weekends, and holidays.