Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Lafrance Hospitality; Lincoln (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Supervisor to lead their team at the Fairfield Inn & Suites. This role involves creating memorable guest experiences, training staff, and maintaining high service standards. With a focus on leadership and guest satisfaction, this position offers opportunities for growth and a flexible schedule.

Benefits

Health & Dental Insurance

PTO

401K

Hotel room discounts

Annual performance reviews

Paid training

Qualifications

• 1-2 years hotel front desk experience required.
• Ability to train adult learners.

Responsibilities

• Create a friendly atmosphere for guests and staff.
• Train, coach, and support front desk team.
• Ensure smooth hotel operations as Manager on Duty.

Skills

Communication

Leadership

Training

Tools

Marriott

Fosse

Job description

Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

6 days ago - Be among the first 25 applicants

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Job Overview

Are you ready to step into a leadership role where every day offers an opportunity to create memorable guest experiences? At Fairfield Inn & Suites Plymouth, NH, we're dedicated to delivering warm hospitality and outstanding service. We're growing and seeking a Front Desk Supervisor to lead and inspire our front desk team.

Pay & Schedule

Pay: $19-$21 per hour

Schedule/Shifts: Full-Time, including weekends and holidays, with flexible scheduling

Responsibilities

• Be the welcoming face — Create a friendly and efficient atmosphere for guests and staff.
• Lead by example — Demonstrate professionalism and service that inspires your team.
• Empower the team — Train, coach, and support Guest Representatives and Night Auditors.
• Take charge — Act as Manager on Duty when needed, ensuring smooth hotel operations.
• Drive results — Assist with revenue management and produce accurate financial reports.
• Maintain standards — Uphold company policies, procedures, and brand standards.
• Prioritize safety — Stay informed on health and safety regulations and ensure compliance.

Requirements

• Minimum 1-2 years hotel front desk experience
• Excellent communication skills, both written and oral
• Familiarity with hotel reservation systems; Marriott & Fosse knowledge is a plus
• Ability to train adult learners
• Flexible schedule availability, including nights and weekends

Benefits

• Health & Dental Insurance, PTO & 401K
• Hotel room discounts across the brand
• Annual performance reviews
• Opportunities for growth
• Paid training

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality