Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Lafrance Hospitality Company; New Hampshire; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to lead a dedicated team at their hotel. This role offers the opportunity to create memorable guest experiences while ensuring smooth operations at the front desk. The ideal candidate will possess strong leadership skills and a passion for hospitality. With a commitment to training and empowering staff, you'll play a crucial role in maintaining high service standards and guest satisfaction. Join a vibrant team that values flexibility and growth, and enjoy a range of benefits including health and dental coverage, paid training, and room discounts.

Benefits

Health & Dental

PTO

401K

Hotel Room Discounts

Annual Review Program

Paid Training

Extensive Room for Growth

Qualifications

• Minimum 1-2 years hotel front desk experience required.
• Excellent communication skills to interact with guests and staff.

Responsibilities

• Lead a team of associates to ensure exceptional guest experiences.
• Train and support Guest Representatives and Night Auditors.

Skills

customer service

communication skills

leadership

hotel reservation systems

Education

1-2 years hotel front desk experience

Tools

Marriott reservation system

Fosse

Job description

Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?

At Fairfield Inn & Suites Plymouth, NH, we’re a team dedicated to delivering warm hospitality and outstanding service. We’re thrilled to be growing, and we’re on the lookout for a Front Desk Supervisor to lead and inspire our front desk team!

Pay: $19–$21 per hour

Schedule/Shifts: Full-Time- weekends and holidays- Flexibility in your schedule

What You’ll Do:
As our Front Desk Supervisor, you’ll be setting the tone for an exceptional guest experience. You'll lead a team of associates, ensuring smooth day-to-day operations while delivering the genuine care and attention our guests deserve.

• Be the welcoming face — Create a friendly and efficient atmosphere for both guests and staff.
• Lead by example — Display exemplary professionalism and service that inspires your team.
• Empower the team — Train, coach, and support Guest Representatives and Night Auditors.
• Take charge — Act as Manager on Duty when needed, ensuring hotel operations run smoothly.
• Drive results — Assist with revenue management strategies and produce accurate financial reports.
• Keep it consistent — Ensure company policies, procedures, and brand standards are upheld.
• Prioritize safety — Stay informed on local health and safety codes and ensure compliance.

Keywords: customer service, receptionist, administrative, front desk, front desk supervisor

* Minimum 1-2 years hotel front desk experience required *

• Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
• Comfortable with hotel computer reservation systems- Marriott & Fosse knowledge a PLUS
• Ability to teach adult learners
• Available to work a flexible schedule ( Nights & weekends )

• Full Time Benefits: Health & Dental, PTO & 401K
• Brand Wide Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Annual Review Program
• Extensive Room for Growth
• Paid Training