Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Lafrance Hospitality; Laconia (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company in Laconia seeks a Front Desk Supervisor for the Fairfield Inn. This role involves creating memorable guest experiences, leading the front desk team, and ensuring smooth hotel operations. Ideal candidates should have hotel front desk experience and excellent communication skills. The position offers full-time hours, including weekends, and various benefits like health insurance and growth opportunities.

Benefits

Health & Dental insurance

PTO

401K

Hotel room discounts

Annual performance reviews

Growth opportunities

Paid training

Qualifications

• Minimum 1-2 years hotel front desk experience.
• Ability to train adult learners.

Responsibilities

• Create a friendly and efficient atmosphere for guests and staff.
• Lead by example with professionalism and service excellence.
• Train, coach, and support Guest Representatives and Night Auditors.

Skills

Communication

Leadership

Tools

Marriott

Fosse

Job description

Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?

At Fairfield Inn & Suites Plymouth, NH, we're a team dedicated to delivering warm hospitality and outstanding service. We're growing and seeking a Front Desk Supervisor to lead and inspire our front desk team.

Pay: $19-$21 per hour

Schedule/Shifts: Full-Time, including weekends and holidays, with flexible scheduling

Responsibilities:

• Create a friendly and efficient atmosphere for guests and staff.
• Lead by example with professionalism and service excellence.
• Train, coach, and support Guest Representatives and Night Auditors.
• Act as Manager on Duty when needed, ensuring smooth hotel operations.
• Assist with revenue management and financial reporting.
• Uphold company policies, procedures, and brand standards.
• Ensure safety and compliance with health and safety codes.

Requirements:

• Minimum 1-2 years hotel front desk experience.
• Excellent communication skills, both written and oral.
• Familiarity with hotel reservation systems; Marriott & Fosse knowledge a plus.
• Ability to train adult learners.
• Flexible schedule availability, including nights and weekends.

Benefits:

• Health & Dental insurance, PTO, 401K
• Hotel room discounts across the brand
• Annual performance reviews
• Growth opportunities
• Paid training

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service