Guest Service (Front Desk)

Topgolf; Spring (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) matching

Mental well-being platform

Job summary

Topgolf welcomes guests and assists them with check-in and reservations at our Spring, TX venue. You will provide information about the venue, gameplay, and promotions, and help guests select and handle golf clubs and equipment.

Maintain a clean, organized space and assist with retail items while delivering friendly service. You will respond to guest inquiries, demonstrate how games work, and ensure safety guidelines are followed for a fun, secure experience.

Qualifications

• Excellent customer service and communication skills.
• Ability to work effectively in a team.
• Basic computer skills for reservations and check-in.
• Physical ability to lift and move golf bags and equipment.

Responsibilities

• Welcome and assist players with check-in and reservations.
• Provide information about the venue, gameplay, and promotions.
• Help with golf clubs and equipment.
• Ensure the cleanliness and organization of venue.
• Offer retail items to guests, and keep retail area stocked and organized.
• Respond promptly to guest inquiries and requests.
• Give guests game demonstrations and enforce safety guidelines.

Skills

Customer service

Communication

Teamwork

Reservations/check-in basics

Mobility/physical ability

Job description

Job ResponsibilitiesWelcome and assist players with check-in and reservations.Provide information about the venue, gameplay, and promotions.Help with golf clubs and equipment.Ensure the cleanliness and organization of venue.Offer retail items to guests, and keep retail area stocked and organized.Respond promptly to guest inquiries and requests.Give guests game demonstrations and enforce safety guidelines.Critical Skills & Experience RequirementsExcellent customer service and communication skills.Ability to work effectively in a team.Basic computer skills for reservations and check-in.Physical ability to lift and move golf bags and equipment.BENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.