Bay Host (Server)

Topgolf; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) team-m

Job summary

Topgolf in Knoxville is seeking friendly staff to welcome guests, take orders, and deliver food and drinks. You will help maintain bay cleanliness, assist with bay setup, and guide guests in using Topgolf technology.

The role requires excellent communication, a high level of professionalism, and flexibility to work evenings, weekends, and holidays. Ideal candidates have prior hospitality experience and a strong eye for detail, with a focus on safety and guest satisfaction.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve issues or concerns with professionalism.
• Collaborate with staff to create a positive and memorable guest experience.
• Demonstrate Topgolf core values: Fun, One Team, Excellence, Edgy Spirit, Caring.
• Comply with safety and health regulations at all times.

Skills

Customer service

Interpersonal communication

Attention to detail

Organizational skills

Job description

Job ResponsibilitiesGreet and welcome guests to the bays, providing information about Topgolf offerings.Take and deliver food and beverage orders to guests in a timely and accurate manner.Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.Assist guests with bay setup and provide instructions on how to use Topgolf technology.Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.Collaborate with other staff members to create a positive and memorable guest experience.Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.Comply with safety and health regulations at all times.Critical Skills & Experience RequirementsPrevious customer service experience in a hospitality or restaurant setting is preferred.Excellent interpersonal and communication skills.Ability to work in a fast-paced environment and under pressure.Attention to detail and strong organizational skills.Must be of legal age to serve alcohol where required by law.Availability to work evenings, weekends, and holidays.BENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.