Guest Service Auditor

Springhill Suites Marriott; Fort Wayne (IN); On-site; USD 15,000 - 21,000; Part time

Job summary

Springhill Suites Marriott in Fort Wayne is seeking a part-time Night Auditor to join our team. The overnight shift runs 11 PM to 7 AM, with weekend availability required. You will perform nightly financial tasks, greet guests, and support front desk operations to ensure a smooth overnight experience.

The ideal candidate communicates well, solves problems effectively, and maintains a professional attitude. High school diploma or equivalent is preferred, and reliable transportation is important.

Qualifications

• High school diploma or equivalent preferred.
• Ability to walk and bend frequently throughout shift.
• Detail oriented with a professional attitude.
• Reliable transportation and ability to work independently.

Responsibilities

• Run the night audit and reset systems for the next day.
• Send daily financial reports to property and corporate teams.
• Greet guests in person and over the phone.
• Coordinate guest check-in/check-out and reservations.
• Answer questions and assist guests with problems.
• Monitor reservations and prepare rooms for check-in.
• Handle cash and credit transactions.
• Assist with guest requests and resolve complaints.
• Perform light cleaning and maintain cleanliness.
• Perform other duties as assigned by the GM.

Skills

Communication

Problem solving

Guest service

Education

High school diploma or equivalent

Job description

:We are looking for a part-time Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem solve. This is an overnight position, hours are 11 PM to 7 AM! MUST BE AVAILABLE TO WORK WEEKENDS!

Responsibilities include:

• Running the night audit and resetting the operating system for next days business
• Sending out daily financial reports to above property and corporate team
• Greeting guests both in person and over the phone
• Coordinating guest check-in/check-out and assisting guests with making reservations
• Answering guest questions and assisting guests with any problems they may experience
• Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
• Handling financial transactions (both cash and credit)
• Promptly assisting with guest requests
• Actively listening to and resolving guest complaints
• Ensuring cleanliness of the property and performing light cleaning duties if needed
• Other duties as assigned by general manager

Requirements:

High school diploma or equivalent preferred Ability to walk and bend frequently throughout shift Detail oriented Professional attitude Reliable transportation Ability to work independently Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company's culture and in everything we do today.

Job Type: parttime Education: No education required Work location: On-site