Guest Service Associate (Part-Time) with Benefits

Navy Exchange; Jacksonville (FL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical & Dental Insurance

Life Insurance

Paid Leave

Matching 401K Plan

Pension Plan

Job summary

Navy Exchange in Jacksonville is seeking a Guest Service Representative I for a part-time position with benefits. You will be the first point of contact for guests at Navy Gateway Inn, Navy Lodge, handling reservations, payments, check-in/out, and ensuring guest satisfaction across services.

The role requires friendly communication, professionalism, and the ability to manage multiple tasks from front desk operations to guest requests, with benefits including medical, dental, life insurance and a

Qualifications

• One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• One 1 year progressively responsible experience related to the position to be filled.
• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise.
• Responsible for front desk operations lobby appearance guest service-related office operations and the safety security and privacy of all guests.
• Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc.
• Greets and welcomes guests upon sight always maintaining outstanding guest relations.
• Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention.
• Applies knowledge of standard operating procedures processes and rules governing patron eligibility.
• Receives requests and processes reservations within established guidelines.

Job description

Navy Exchange in Jacksonville is seeking a Guest Service Representative I for a part-time position with benefits. You will be the first point of contact for guests at Navy Gateway Inn, Navy Lodge, handling reservations, payments, check-in/out, and ensuring guest satisfaction across services.

The role requires friendly communication, professionalism, and the ability to manage multiple tasks from front desk operations to guest requests, with benefits including medical, dental, life insurance and a