Guest Service Associate - Launch Woburn

Momentum Enterprises; Woburn (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Paid training

Retirement savings

Perks across Momentum brands

Job summary

Momentum Enterprises, operating Launch Family Entertainment in Woburn, MA, is hiring a Guest Service Associate to warmly welcome guests and set up tickets and waivers. You’ll help with payments, wristbands, and front-end operations, ensuring a smooth, safe experience for every visitor.

The position offers a part-time schedule, paid training, and growth opportunities across Momentum brands. Prior cashier experience is a plus, but not required, with an emphasis on friendly communication and

Qualifications

• Prior cashier or customer service experience is a plus (not required).
• Clear, friendly communication with guests and coworkers.
• Willingness to pitch in wherever needed as a team player.

Responsibilities

• Greet guests and process tickets, bookings, merchandise, and gift card sales.
• Assist with waiver completion and verification.
• Handle payments and manage an accurate cash drawer.
• Get guests set up with wristbands and footwear before they jump.
• Coordinate and monitor laser tag to keep it safe and fun.
• Keep redemption, arcade, and front-end areas clean, stocked, and organized.
• Handle opening and closing procedures and checklists.
• Report guest concerns, comments, or facility issues to your supervisor.

Skills

Customer service

Cash handling

Team player

Job description

Guest Service Associate - Launch Trampoline Park (Woburn)

First face, first impression. Launch Family Entertainment in Woburn is hiring Guest Service Associates to welcome every guest, get them set up with tickets and waivers, and keep the front of the park running smoothly, laser tag included.

Pay: $15.25–$17.00/hour, based on experience

Schedule: Part-time, flexible schedule.

What you'll do:

• Greet guests and process tickets, bookings, merchandise, and gift card sales


• Assist with waiver completion and verification


• Handle payments and manage an accurate cash drawer


• Get guests set up with wristbands and footwear before they jump


• Coordinate and monitor laser tag to keep it safe and fun


• Keep redemption, arcade, and front-end areas clean, stocked, and organized


• Handle opening and closing procedures and checklists


• Report guest concerns, comments, or facility issues to your supervisor

What we're looking for:

• A hardworking team player who's willing to pitch in wherever needed


• Prior cashier or customer service experience a plus, not required


• Clear, friendly communication with guests and coworkers alike

What you get:

• Paid training and a real path to advancement


• Retirement savings for all employees


• Perks across Momentum's brands: My Gym, Launch, Retro Fitness, Club Elevate, Wimbledon, The Newport Venture

Launch Family Entertainment, Woburn MA. Powered by Momentum Enterprises. Equal opportunity employer.