Guest Service Associate: Immediate Benefits & Brand Impact

Lively Hotel at OAK; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) after 30 days

Travel discounts at worldwide destinos

Professional development and promotion

Job summary

First Hospitality in Oklahoma City seeks a Guest Service Representative to welcome guests, manage the check-in process, and ensure guest satisfaction with accuracy and warmth. You will anticipate needs and handle requests while maintaining brand standards.

You will communicate across channels, resolve issues, promote loyalty programs, and collaborate with hotel departments to deliver seamless experiences that exceed expectations for every guest.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome arriving guests and complete check-in while fulfilling special requests.
• Engage with guests to uncover needs and build rapport.
• Communicate with guests via phone or electronic channels per brand standards.
• Promote loyalty programs and offer appropriate rate packages.
• Coordinate with hotel departments to meet guest expectations and resolve issues.
• Follow safety procedures and log pertinent information with the team.

Skills

Customer service

Hospitality experience

Verbal communication

Education

High School diploma

Job description

First Hospitality in Oklahoma City seeks a Guest Service Representative to welcome guests, manage the check-in process, and ensure guest satisfaction with accuracy and warmth. You will anticipate needs and handle requests while maintaining brand standards.

You will communicate across channels, resolve issues, promote loyalty programs, and collaborate with hotel departments to deliver seamless experiences that exceed expectations for every guest.