Guest Service Associate

confidential; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

TAPP Film in the United States is seeking a friendly Guest Services / Cashier to greet guests, answer inquiries, and guide them through promotions. You will operate the POS system, handle payments, issue gift certificates, and balance cash at the end of your shift.

You’ll monitor lanes, restock vending items, and ensure a clean, safe environment while coordinating with staff to maintain smooth operations. Responsibilities include informing guests of promotions, handling reports, and assisting

Job description

• Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
• Answer guest inquiries over the phone and in-person; providing accurate information.
• Inform guests of upcoming promotions, specials, and events.
• Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
• Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
• Balance receipts, count cash, and complete daily shift paperwork.
• Manage lane inventory and assists with lane turnover tasks.
• Maintain a sanitary, organized, and presentable area.
• Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
• Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
• Perform opening and closing duties as required.
• Monitor guests for rule violations.