Guest Service Associate

Hotel Lucine; New Orleans, Northern (LA, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

The Warbler Hotel in New Orleans, LA is hiring a Guest Service Associate to welcome guests and run the Front Desk ahead of its September 2026 opening. This full-time, hourly position earns $17.00 per hour and involves greeting guests, managing reservations, and assisting with guest inquiries to ensure a seamless experience.

Qualifications include a high school diploma or equivalent, strong communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and composure under pressure essential.
• Flexible availability including nights, weekends and holidays preferred.

Responsibilities

• Welcome and check in guests with warmth and efficiency.
• Manage reservations and guest accounts in the property management system.
• Handle guest inquiries, requests, and complaints with follow-through.
• Build knowledge of the hotel, its restaurant and neighborhood.
• Support other departments to keep the guest experience seamless.

Skills

Communication skills

Composure under pressure

Flexibility

Front desk operations

Education

High school diploma or equivalent

Job description

The Warbler Hotel | New Orleans, LA | Full-Time | $17.00 per hour

The Warbler is a new 58-room boutique hotel opening on New Orleans’ historic St. Charles Avenue, home to Mildred’s Restaurant & Bar, a café, and a rooftop bar. Learn more at thewarblerhotel.com. We’re hiring a Guest Service Associate to help welcome guests and run our Front Desk ahead of our September 2026 opening — reporting to the Guest Service Supervisor.

What You’ll Do

• Welcome and check in guests with warmth, efficiency, and genuine attention to detail
• Manage reservations, guest accounts, and property management system accuracy
• Handle guest inquiries, requests, and complaints with follow-through
• Build real knowledge of the hotel, its restaurant and bars, and the surrounding neighborhood
• Support Housekeeping, Engineering, and F&B to keep the guest experience seamless

What You’ll Need

• High school diploma or equivalent, with relevant customer service or hospitality experience
• Strong communication skills and composure under pressure
• Flexible availability, including nights, weekends, and holidays
• Must be legally authorized to work in the United States

Compensation & Job Type

$17.00 per hour | Full-Time | Hourly (Non-Exempt) | New Orleans, LA

Equal Opportunity Employer

The Warbler is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, Louisiana state, or local law.

Accommodations (ADA)

This role requires extended periods of walking, standing, bending, and lifting or moving objects weighing up to 50 pounds, along with moderate to frequent computer data entry. The Warbler provides reasonable accommodations to qualified individuals with disabilities, consistent with the Americans with Disabilities Act (ADA), to enable them to perform the essential functions of the role. To request an accommodation, contact Human Resources.