Guest Service Associate

Hotel Lucine; Portsmouth (NH); On-site; USD 24,796 - 27,552; Part time

Job summary

Hotel Lucine in Portsmouth, NH is seeking a customer service representative who will enhance guest experiences by providing exceptional service. Responsibilities include welcoming guests, managing reservations, and resolving any queries or complaints promptly.

This role offers a compensation range of $18-$20 per hour based on experience. Join our team in making every guest's stay unforgettable!

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to manage reservations and handle cash accurately.
• Effective communication with guests and team members.

Responsibilities

• Welcome and check-in guests efficiently.
• Manage cash drawer and reservations process.
• Handle guest inquiries and complaints professionally.

Skills

Excellent customer service

Phone etiquette

Reservation management

Problem resolution

Job description

The Hotel Portsmouth
Portsmouth, NH 03801, USA

Description

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Compensation: $18-$20 per hour (based on experience)

• Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette.
• Accountable for assigned cash drawer(s) and cash balances (make correct change).
• Answer and transfer calls in a timely (preferably 3 rings) and courteous fashion.
• Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
• Monitor reservations email account; reply to email correspondence in a timely, courteous, and professional manner; process email requests/reservations accordingly.
• Understand how to check room availability and housekeeping/maintenance status, ensure no overbooking, and that guests are provided an inspected room.
• Maintain full knowledge of all room types, features, locations, rates.
• Verify accuracy of information in property management system by entering data correctly and checking daily arrivals.
• Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints.
• Communicate effectively with all departments.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.