Carmel Mission Inn - Front Desk Assistant Manager OEM

Aimbridge Hospitality LLC; Carmel (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Job summary

Aimbridge Hospitality LLC in Carmel, Indiana, is looking for a Front Desk Assistant Manager to enhance guest experiences and lead the front desk team. You will ensure smooth front office operations while providing exceptional customer service.

This role requires a strong leader with a minimum of 3 years of relevant experience and the ability to handle high-pressure situations. Attractive benefits include daily pay, medical coverage, and a 401k retirement plan.

Qualifications

• 2 years of college with 3+ years of experience or a 4-year degree with at least 1 year of experience.
• 3-5 years of progressive experience in a hotel or related field, preferably supervisory.
• Ability to handle stressful situations while maintaining composure.

Responsibilities

• Deliver top-notch guest service with a smile.
• Motivate and lead the front desk team.
• Resolve guest issues calmly and efficiently.
• Manage room revenue and organization of the front desk.

Skills

Customer service

Problem-solving

Leadership

Organizational skills

Education

2-year college degree with 3+ years of related experience or a 4-year degree with at least 1 year of related experience

Job description

Compensation $70,000.00 - $75,000.00/year

Description

Front Desk Assistant Manager

At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side‑by‑side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top‑notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.
• Problem‑Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know‑how to keep everything on point.

Education & Experience

• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 3‑5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan