Guest Service Agent (Temporary) - Conrad New York Downtown

Hilton Worldwide Holdings; Atlanta (GA); On-site; USD 24,796 - 34,440; Part time

Job summary

Conrad New York Downtown is seeking a Guest Service Agent to join the Guest Services Team in Lower Manhattan for a temporary assignment. You will greet guests, assist with registration, and guide them to their rooms while maintaining the high standards of the Forbes 4-Star property.

Responsibilities include handling check-out, processing payments, answering questions with hotel knowledge, upselling services, and resolving issues promptly.

Qualifications

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing consistently.
• Leadership – lead in service and teamwork.
• Teamwork – collaborate effectively with others.
• Ownership – take accountability for actions and decisions.
• Urgency – act with speed and discipline.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging a bell person.
• Assist guests with check-out, handling money, processing payments (credit/debit), accepting and recording various forms of payment, converting currency, making change, and processing gift certificates.
• Demonstrate knowledge of hotel information to answer guest questions about rooms, rates, packages, promotions, and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Guest Service Agent (Temporary) – Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Guest Service Agent to join the Guest Services Team in the heart of Lower Manhattan. The hotel features 463 rooms, 30,000 square feet of banquet space, and three food and beverage outlets, including a 3‑meal restaurant, rooftop bar, and in‑room dining.

Classification: Temporary
Shift: Various – must be available to weekdays, weekends, and holidays.

What will I be doing?

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging a bell person.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and other general product knowledge to answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

What are we looking for?

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in our industry and in our communities.
• Teamwork – Be a team player in everything we do.
• Ownership – Own the actions and decisions.
• Now – Operate with a sense of urgency and discipline.