Guest Service Agents| Crowne Plaza Dulles | Herndon, VA

PM Hotel Group; Herndon (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group seeks a friendly front desk associate to be the face of our hotel. You will greet guests, check them in and out, and ensure an outstanding stay through warm, knowledgeable service.

You’ll share local dining, entertainment, and activity tips to enhance visits, while handling transactions with accuracy using the hotel's systems. We value a high school diploma and 3–6 months of related experience, a positive attitude, and a calm, professional demeanor under pressure.

Qualifications

• High School diploma or equivalent.
• 3–6 months related experience preferred.
• Must be a people-person with a polite, positive manner.
• Able to work varying schedules including nights, weekends, holidays.

Responsibilities

• Be the face at the front desk and greet guests.
• Assist guests with check-in and check-out.
• Provide local area knowledge and recommendations.
• Handle cash transactions accurately using hotel systems.

Skills

Customer service

Communication skills

Cash handling

Local knowledge

Positive attitude

Education

High School diploma

Tools

Computers

Databases

PMS

Job description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.