Guest Service Agent, Part-Time

Paycom; Huntington Beach (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Go Hilton team member travel program

401(k) Retirement Plan with company 4%

7 Paid Holidays

Vacation accrual for full-time

Complimentary meals

Complimentary parking

Waterfront Wellness activities

Recognition programs

Job summary

The Waterfront Beach Resort, a Hilton Hotel, Huntington Beach, seeks a Front Desk/Guest Services agent to check guests in and out, handle payments, and assist with directions. You will greet guests, answer questions about local attractions, and resolve issues with professionalism.

Ideal candidates have 1+ years in hospitality, strong English/Spanish communication, and excellent organizational and writing skills. Join a warm, welcoming team with growth opportunities.

Qualifications

• 1+ years of hospitality experience.
• Bilingual (English/Spanish) highly desired.
• You're highly creative, with strong interpersonal skills!
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

Responsibilities

• Check-in and check-out all guests to ensure guest satisfaction; handle simple to complex calculations including credit cards and cash; greet and assist guests with directions to their room, meeting or event.
• Entertains questions from guests and responds with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results; listens and extends assistance to resolve problems like price conflicts or heating/cooling issues; remains calm during emergencies and busy resort activity; plans and executes steps using judgment and discretion.
• Maintains appearance of resort lobby, removes trash, arranges furniture; other duties as assigned by Management.

Skills

Hospitality experience

Bilingual English/Spanish

Creativity

Phone etiquette

Writing skills

MS Office

Organization

Follow-up skills

Tools

Microsoft Office

Job description

Job Details

Job Location: HUNTINGTON BEACH, CA 92648

Salary Range: $23.85 - $23.85 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

What you’ll do

• Check-in and check-out all guests in a timely manner to ensure guest satisfaction. Handle simple to complex calculations including credit cards and cash. Greets and assists guests with directions to their room, meeting or event.
• Entertains questions from guests and responds with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.
• Maintains appearance of resort lobby, removes trash, organizes furniture, etc. Other duties as assigned by Management.

What you bring

• 1+ years of hospitality experience.
• Bilingual (English/Spanish) highly desired.
• You're highly creative, with strong interpersonal skills!
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests.

The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth.

What we look for

Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How we’re different

A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do.

Benefits

• Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
• Access to Go Hilton team member travel program.
• 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
• Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
• Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
• Complimentary meals during working hours.
• Complimentary parking during working hours.
• Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes.
• Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)

One House, One Heart!

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