Guest Service Agent/Night Auditor FULL TIME / PART TIME

OMSHIVANS LLC; Palestine (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Holiday Inn Express Palestine, TX is seeking a Hotel Front Desk Agent/Night Auditor to join our team. This role handles check-ins/outs, reservations, guest information, and VIP services in a friendly, professional hotel environment.

Responsibilities include coordinating with housekeeping, answering guest questions about rates and amenities, and upselling hotel facilities when appropriate. Experience in hospitality and customer service is required.

Qualifications

• Front desk or receptionist experience required.
• Experience with hotel reservations software.
• Familiarity with travel planning sites (Booking/TripAdvisor).
• Strong customer service and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about hotel, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to prepare rooms.
• Confirm group reservations and VIP arrangements.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication skills

Organizational skills

Travel websites knowledge

PMS software OnQ/Opera

Tools

OnQ/Opera PMS

Job description

Future Opening: Guest Service Agent/Night Auditor FULL TIME / PART TIME

Full Time • Palestine

The Holiday Inn Express in Palestine, TX. Our beautiful hotel is close to everything. We are located between Dallas and Houston. Our quaint, East Texas town's Victorian charm and easy access to I-45 and US-79 is ideal. The great location of our Holiday Inn Express® Palestine, TX hotel allows you to discover the magic of Anderson County's natural beauty.

We are looking for a Hotel Front Desk Agent/ Night Auditors to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OnQ or Opera PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Referral code from a current employee If no code provided, add their name instead.